July '20

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80 • RV PRO • July 2020 rv-pro.com RV D E A L E R S Dealerships across the country had to close their sales operations in March and April in the wake of the coronavirus pandemic, but most were able to keep their service operation open. Most dealerships report they were able to resume in-office sales operations in May with safety protocols in place. DEALER TRENDS: Doing Business During COVID-19 By Lisa Dicksteen This year is shaping up to be like no other, with still unresolved issues for dealers related to staff, customers, inventory, and overall market conditions amidst a global pandemic. RV PRO in mid-May talked to dealers across the country to see how their state's response to the coronavirus is affecting their respective businesses. Here's what they said: Ben Hirsch, CEO Campers Inn Jacksonville, Fla. "At the beginning, we had to shut down several of our stores due to state mandates. In all stores but one, we were allowed to run our service operations as an essential service, which helped us serve our customers throughout this crisis. Now that we are in May, all our dealerships are open, but some have restrictions on how we sell and if we can allow customers in the showroom. "While all of our stores and departments are now open, there are several states where we are restricted to internet or by-appointment sales. One of the most common questions we get is, 'Are you open?' "We're finding a lot of customers visiting online first and then con- necting with the sales and service team through various electronic options before coming in. "2020 has been a roller-coaster of a year so far. The show season was generally very favorable. We were coming off an excellent first quarter and then the pandemic hit. Business was almost non-existent for a while, but we are seeing it grow again.

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