August '20

Issue link: https://nbm.uberflip.com/i/1271183

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36 • RV PRO • August 2020 rv-pro.com to be drawn, or else you become a big-box dealer and risk not being able to service the customer – that's not who we are." Making Sure Customers Feel Welcome "We want everyone to have a good experience. We're not going to ship their unit, forget about it and not worry about selling them another one," Bidwell says. "I would rather take care of the customers we have, and if we have to turn down a little business, then so be it. We'd rather do that than displease someone because we couldn't service them properly." Units are open for customers to peruse on their own at their leisure, and the sales team will accompany them only if they ask or have questions. "We don't just hook our cus- tomers up with an RV and say, 'Good luck,'" Bailey says. "We introduce them to our finance girl and our service guys, who will walk our customers through their unit. Everyone is educated on their RVs – they feel good when they drive off the lot." Bidwell adds that his cousin excels at sales, particularly with women. "Brenda relates much better with Fame RV carries a large selection of hitches and towing products that can be sold in conjunction with the trailers and fifth wheels it retails. The dealership also carries a large assortment of truck accessories, including truck caps.

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