September '20

Issue link: https://nbm.uberflip.com/i/1281821

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Page 17 of 172

rv-pro.com September 2020 • RV PRO • 15 Thank You Five Rivet Dealers. We are Better Together. AIRSTREAM OF NEW MEXICO | COLONIAL AIRSTREAM AIRSTREAM OF WISCONSIN | AIRSTREAM OF SPOKANE AIRSTREAM OF TENNESSEE | AIRSTREAM OF CHICAGO AIRSTREAM OF DFW | OUT-OF-DOORS MART GATEWAY AIRSTREAM | AIRSTREAM OF WEST MICHIGAN AIRSTREAM ADVENTURES NORTHWEST (PORTLAND) SCHUMACHER EUROPEAN | PRIME MOTOR CARS AIRSTREAM OF MISSISSIPPI AIRSTREAM ADVENTURES NORTHWEST (BOISE) AIRSTREAM OF SCOTTSDALE | BAY AREA AIRSTREAM AIRSTREAM OF COLUMBUS | AIRSTREAM OF SOUTH FLORIDA AIRSTREAM ORANGE COUNTY | AIRSTREAM OF TAMPA AIRSTREAM OF OKLAHOMA | AIRSTREAM OF NORTH GEORGIA AIRSTREAM OF UTAH | AIRSTREAM LAS VEGAS SOUTH BAY AIRSTREAM dealership's Omaha hub, the business also runs stores in Atlantic, Iowa, and Shakopee, Minn. The dealership's workforce boasts 75 employees across its three locations, with a product line that covers everything from pop-ups to teardrop trailers to fifth wheels and toy haulers. The business offers more than 30 brand lines. Nelsen says the Omaha facility has about 200 RVs on the sales lot, which includes a mix of new and used units. While it may sound cliché, customer service is what has allowed the dealership to prosper over the years, according to Nelsen. "We try hard to never say 'no' to a customer," he says. "We spend a lot of time with the sale, making sure they understand everything and that they are comfortable with their purchase." That includes letting customers know about financing and trade-in options as well as providing them with detailed units walk-throughs once they have settled on a particular model, he adds. Still, Nelsen contends that putting in that extra work and showing customers that the dealership is willing to go the distance helps foster long-term relationships. Paired with that approach, the dealership bolsters its reputation with a robust social media and overall online presence. The A.C. Nelsen website takes its marketing one step further, with a dedicated section for Canadian RV buyers, providing them Parts employee Rose Seffron re-stocks the shelves at A.C. Nelsen. Being located in the same town as Arrow Distributing means the dealership typically can get replacement parts and accessories quickly.

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