September '20

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18 • RV PRO • September 2020 rv-pro.com RV D E A L E R S RV dealers are learning to adapt to the "new normal" when it comes to business conditions on the ground these days. John Cathey, owner Carolina Coach and Camper Claremont, N.C. "The market is always a challenge; this industry is definitely not for the faint of heart. However, having been an RV dealer for 25 years and an automotive dealer for more than 14 before that, I've learned that every challenge brings opportunities for those with vision and willingness to change. "We're experiencing about 20 percent less traffic than the same period last year, but more serious and better qualified prospects, so I'm excited and impressed with their attitude and zeal. Smart dealers will be careful to provide new buyers with an exceptional dealership experience that ensures they become long-term busi- ness partners. "Getting inventory – new and pre-owned – is a serious problem, although new inventory is slowly trickling in. The unavailability of Sprinter chassis continues to be problematic, as it has been for three years running. Manufacturers are having challenges due to many employees in Indiana having left the industry because they couldn't sustain themselves. Additionally, our manufacturers are having trouble securing transportation for the units they have completed. "Finding pre-owned units is also extremely difficult. With more RV Retailing as COVID-19 Lingers DEALER TRENDS: By Lisa Dicksteen This year's industry outlook remains uncertain as a result of the ongoing COVID-19 pandemic. Earlier this year, dealers were forced to adapt to shelter-in-place restrictions that cancelled shows and limited their ability to interact with consumers. Now, many of those earlier restrictions have been lifted, but dealers are facing a new set of challenges associated with delays in receiving inventory and supplies, plus increased scrutiny related to lending in some cases. Recently, RV PRO asked dealers about the conditions they are encountering in their respective markets. Here is what they said:

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