September '20

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26 • RV PRO • September 2020 rv-pro.com ticeship program five years ago for new techs who shadow seasoned veterans – many of whom come from manufacturer and dealer backgrounds – for about two years. "It can be challenging, but we also have some great stories with our techs who are making very good livings," Danny Wolfe says. Most of the shop's competitors don't perform the broad scope of work that Diversified does, he adds. "Just as our name suggests, we do everything for large vehicles. Emer- gency vehicles and RVs are time-consuming repairs and have elevated degrees of difficulty that require specific expertise." Fabricating Its Own Parts Allen Cataldo has been Diversified's RV service manager for nine years. He has 23 years of experience in RVs with a dealership background and was a Newmar specialist – one of Above: A technician fabricates a headlight bracket for a Winnebago that hit a deer. "This unit will leave our shop in pre- accident condition," RV Service Manager Allen Cataldo says. "In many instances, the repair will be better and stronger than the original." Left: Diversified is certified to do repairs on Airstream units. "We're a nice option for customers who are struggling with dealerships that don't have all the resources for demand. We take pride in it, and the repairs require a meticulous approach – you have to know what you're doing," Cataldo says.

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