RV PRO

September '20

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rv-pro.com September 2020 • RV PRO • 27 only 19 in the early 2000s – where he became knowledgeable as to how an RV is built. "Our name, Diversified, fits us well – we work on a whole range of different RVs," he says, adding that 90 percent of the company's repair jobs are insurance work and extended warranty. The shop maintains its own parts department, which was expanded with the new facility for shipping, receiving and storage for often-used parts. It carries up to $1 million in inventory with stock and moving parts for jobs. Repair parts, however, can become scarce – especially when an RV is a few years old and within models, Cataldo says. "With Winnebago, if you're lucky, you might be able to get a part through the aftermarket, but a lot (of manufacturers) don't have them." The shop's solution is to fabricate its own parts when neces- sary, which is often. "Our fabrication department really helps to speed up repairs. Getting parts is probably our biggest challenge," Danny Wolfe says. During the Great Recession, many weaker RV manufacturers went out of business, and subsequently, parts for those units became difficult to source. Compartment doors, for example, must often be crafted. "One manufacturer has been in and out of business so many times since 2008 that they've used various blueprints," Cataldo says. "It becomes nearly impossible to find a door replacement. There can be a one-digit difference in a part's VIN for the same exact model RV, but we're able to fabricate them in-house – it's The shop's production manager and parts manager helm collision-repair operations. C M Y CM MY CY CMY K

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