October '20

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rv-pro.com October 2020 • RV PRO • 47 months, dealerships book out four to six weeks for ser- vice appointments. We must address how to shorten wait times for appointments. RV PRO: What services does DealerPRO offer to address common pain points? Reed: We begin with an overall assessment of the key performance indicators in the dealer service and parts department. We advise on pay plans, pricing structures, and how to train customers to maintain their RVs. We then put together a business plan, which we call a profit improvement plan, based upon our experience and the processes I used Reed was a successful Jayco dealer for several years before transitioning to become a trainer and consultant. He remains an active RVer.

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