January '21

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24 • RV PRO • January 2021 rv-pro.com than normal and that new RV sales will likely become a buyers' market. RV Rental Business Growing Those who drive to Twin Falls take advantage of Xtreme RV's travel trailer rentals, a side of the dealership's business that caters to the base jumpers, as well as hunters, among others. Many also use the city as a launch point to adventure in Yel- lowstone National Park, which lies seven hours to the northeast. "The rental business started in 2018 as a result of potential RVers asking our sales staff if they could try RVing out," Stanger says. "So, we set up a rental program in which they can rent, and if they end up buying an RV, then we put the rental cost toward the down payment. It makes it a lot easier for people – many of them in their 30s – to give RVing a try." The COVID-19 pandemic has accel- erated the rental business and Xtreme RV has added units to its fleet meet demand. "We were completely booked all summer," Stanger says. At present, the rentals aren't yet a standalone profit center for the dealer- ship, however. "It covers its own expenses, at the least, and the rental manager (another new posi- tion). I can depreciate them and turn the rentals into used inventory," Stanger says. "For the dealership, it's been very good. Next summer, my goal is to turn it into a true profit center. There's a lot of poten- tial there." Service on Cusp of Playing Bigger Role As the number of RVs on the road climb to ever-higher numbers, Stanger is positioning his service and parts depart- ment to keep RVers on the road. "We've recently discussed efficiencies and trying to get more done through organiza- tion, as we have a limited amount of space to work in. The technicians definitely have more to do as the customer base is bigger," Stanger says. "And because we're right on the interstate, we have people drop in from who-knows-where that need repairs, so we need to be ready for them, too." Xtreme RV has two technicians who have been servicing and repairing RVs Employee Tyson Johnson (at left and below) stocks and reviews inventory in the parts showroom. Xtreme RV carries a large inventory of aftermarket parts to meet the needs of its customers.

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