January '21

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26 • RV PRO • January 2021 rv-pro.com for 40 years and three more recent techs who came from the Jayco manufacturing plant in Twin Falls. The techs evenly divide their time between warranty (including PDIs) and customer-pay work. The ser- vice department keeps on top of fac- tory training and receives training from Dometic and Lippert. Te c h n i c i a n s a l s o p e r f o r m a f e w customizations. "Many RVs don't meet all our needs, so we do a lot additional work," Stanger says. "While we don't do deep customizations, we have taken toy haulers and turned them into sewing rooms, for example. But most of them involve installing solar panels, battery setups and different outlets for C-Paps, racks and hitches." Randy Liles is on Xtreme RV's sales team, although he goes by the position of " RV Outfitter," as Stanger allows some of his staff to choose their own titles. "While Randy is a salesperson, he's also a hunter, so he likes the idea of being an out- fitter. When hunters come in, he'll get them into the right unit and help them outfit their RVs for their adventures," Stanger says. To serve its growing customer base, the dealership maintains an average parts and retail inventory of $100,000, supplied pri- marily through NTP-STAG. "We sell a lot of Andersen Hitches, located right here in Idaho, who will also assist us in displays," Stanger adds. Dealerships Roots Run Deep Stanger's family started in the RV busi- ness in 1971, although Xtreme RV didn't open until 2001. His grandparents had bought property along I-84 and built a campground from the ground up, fol- lowed by an RV dealership next door in the 1980s, all of which was sold a decade later when they retired. Xtreme RV was built next to the former dealership by Stanger's parents, employing five staff members for the first few years. It was where Stanger cut his teeth in the business, working part time at the dealer- ship while he went to college. "I've done about every job there is at Xtreme RV," he says, adding that he was made manager in 2008. In 2013, he and his wife, Melissa, purchased the business from his parents. His grandparents still check into the dealership at least once a week, according to Stanger. "They'll stop by to see how things are going, even though they're in their late 80s, because they still love the RV industry," he says. In the next five years, Stanger says it's possible he will expand to another loca- tion, although the situation remains fluid. "I don't want to grow too much, but another location could happen and we'll do a remodel here," he says. "I'm happy with where we are." Service technician Matt Robbins installs on a decal on a travel trailer. The dealership's service staff includes two veteran technicians and two recent techs, who evenly divide their time between warranty work and customer- pay work. Xtreme RV is located outside of Twin Falls, Idaho, in southwestern Idaho. The dealership draws customers from across southern Idaho and beyond.

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