February '21

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16 • RV PRO • February 2021 rv-pro.com As a result of continuous input, he says the Luna line "pretty much changed over" to match what inTech's clientele was asking for, including 12-volt capacities. "These guys don't necessarily want to be hooked up to power all the time," Fishburn says. inTech also compiles lists of items noted from customer feedback and works on them throughout the year. The company's goal is to have those changes ready to implement for the new model year – although it will make modifications within a model year if it deems them urgent. When the Sol was introduced, for example, it didn't feature hold-opens on its upper cabinets, which Fishburn says became a point of frustration for some users. "It was annoying for the customer to hold open the cabinet with one arm and access it with the other – and the doors were occasionally opening as they were driving. So, we made those adjustments and corrections on the fly," he says. A Roadmap & Tools for Modifications inTech's website contains a fount of product information for each model for customers who are interested in making their own personalized modifications and accessorizing. "We made it easy for them to find the informa- tion they want on our products in order to work on and modify the unit," says Fishburn, adding that the company offers frame prints for the Flyer, so a customer knows where the studs are located for their own modifications. "We're always thinking about what a customer might want to do with their unit after the pur- chase, and what we can do to make it convenient for them," he says. "The tools and information we make available are also useful for dealer techs." The "inTech Marketplace" is the company's online store for customers to search and purchase parts and accessories for their units. "We want to make it easy for them to find com- ponents for their trailers, whether it's a replace- ment part for a light they damaged or to locate an item that's unique to their unit," Fishburn says. "We want to make it easy for them to access what they want and need. And that's an area we're looking to expand in, which is prevalent in the automotive industry, because it's not something often seen in the RV industry. "We build our company on the premise that customers will get an RV that they can rely on, camp without issues, and making sure that their next trailer is an inTech, too." In late December, inTech debuted the Terra Oasis, its largest trailer to date, measuring 26 feet in length and 8 feet in width. It features a dry weight between 5,650 and 5,850 pounds. The trailer features a dry bath, a walk- around bed and plenty of amenities. inTech's Luna is a teardrop trailer features a dry weight of between 1,775 and 1,850 pounds and is notable in part for its exterior kitchen. While the trailer comes nicely equipped, multiple optional upgrades are possible, including a 12-volt/ 120-volt refrigerator, a roof rack, a fireplace and an integrated cassette toilet.

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