February '21

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34 • RV PRO • February 2021 rv-pro.com Another time, he was called to a home in the mountain community of Red Feather Lakes, about a two hours' drive away, to repair damage to a motorhome caused by a bear. "The RV was put away for the winter. They thought they had bear-proofed the door, which they had – so the bear went in through a window," Ken Grack recalls. "The bear came in one window, got turned around and decided it would go out through a different window – and busted out that window." That was a two-day job that involved measuring the windows, figuring out what else the bear had broken, and then doing the repairs. To get to the RV, "I had to back down this long, twisty driveway downhill with my 18-foot service trailer. … People put their RVs in the craziest places," he says. What keeps him going after 14 years in the business, Ken Grack adds, is the satis- faction he gets from knowing a customer is happy with his work. "I like to be with people; I like to help people," he says. He adds that being connected to a local community is also important, giving as proof his and his wife's involvement with the local chamber of commerce, Rotary International, Lions Club, a local organization that helps fam- ilies with basic needs, and another orga- nization that connects older people with neighbors who can help them thrive. Help is Just a Phone Call Away While traveling for work tends to go with running a mobile repair business, Ken Grack says these days he is often able to conduct business at his repair shop in Ber- thoud. Sometimes, he doesn't even have to get out of his chair. "A lot of these things can be handled over the phone," he says. "In an average week, I get three calls from someone I can handle over the phone." One issue he's dealt with more than once is a stuck slide-out, which has become more common as slides have gotten larger and heavier. "If you're out at the campground and have to get out before 1 p.m. and the room Grack discusses the process of rebuilding a refrigerator cooling unit inside a Fleetwood Alpine at his service shop. Grack's RV repair business represents a second career for him, coming after many years of working in the mechanical engineering field. Grack highlights the many certifications he's received since he became a certified RV technician in 2006. He proudly keeps the certificates displayed on the wall of his service shop.

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