February '21

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74 • RV PRO • February 2021 rv-pro.com BETTER TRAINERS. BETTER RESULTS. rvdealerprotraining.com dreed@dealerprotraining.com Call Now for your FREE * Management Training Center Seat ($995 value). 1 . 8 8 8 . 5 5 3 . 0 1 0 0 ✓Better Scheduling ✓Better Productivity ✓Better Profi ts *Limit one free seat per dealership. DPRO-340RVAd3_375x4_875.indd 1 8/16/18 11:06 AM Get Out There. Stay Out There. www.wallas.us 1-888-606-6655 Clean, safe diesel heat. Here is how it works: 1. Explain the council concept to all department managers (e.g., sales, admin, parts and service, etc.) 2. Each department will provide a volunteer to represent that department on the Council. This person cannot be a manager. 3. The Council will meet once a month, with a different vol- unteer each month. 4. The Council will meet outside the dealership, at a local restaurant. 5. Attendees will only be the department volunteers and the dealer. (If dealer is not available, then the GM.) 6. Dealer buys lunch for all the attendees. 7. Volunteers are notified in advance of date, time location of Council meeting. 8. Volunteers are asked to bring one idea that will improve the operation of the dealership in any department they choose. For example, a parts volunteer brings a recommendation for the sales department. The idea must be in writing. 9. Volunteers should be prepared to explain why they are making the recommendation and how it will enhance dealership oper- ations and/or provide a higher level of customer service. 10. The subject matter can be any product, service or process – but not compensation. 11. The meeting should last two hours – tops. 12. Most importantly, the dealer must listen and take lots of notes but must not dominate the meeting. You are there to learn from your employees – not preach! 13. Management is not allowed to participate. 14. At end of meeting, hold a written vote on who had the best idea. The dealer awards that volunteer a cash bonus of no less than $25 – but the higher the better! Just like in the above example on asking employees that one question, you will be pleasantly surprised at what you learn. Of course, some volunteers will be shy at first and hesitant to speak their mind in front of their dealer, so all the more important to encourage their input. Importantly, never belittle or embarrass anyone and keep the meeting positive. Do not let it become a session to just complain and whine, so remain solution focused. Again, you have demonstrated to your employees that you care about their well-being while providing your customers with a higher level of service and improving the overall performance of your dealership. Eventually, you will rotate department volunteers a few times and there is no longer anything new to talk about, depending on the size of your operation. Additionally, employee performance will improve, along with lower employee turnover. Remember: Your employees are smarter than you think!

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