March '21

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Page 19 of 103

18 • RV PRO • March 2021 rv-pro.com RV PRO SHARES SECOND ANNUAL W elcome to RV PRO's second annual Dealer Quality Scores survey, conducted in January. We asked our dealer readers to offer their opinions about who they believe are the industry's top-per- forming RV manufacturers. It quickly became apparent that dealers have strong opinions on the subject. More than 300 dealers took the survey, although not every dealer answered every question. Still, RV PRO is grateful for the strong response it received from survey takers. Readers will find that certain manufacturers, including Forest River, Grand Design, Jayco, Key- stone RV, Tiffin Motorhomes and Winnebago per- formed well across survey categories, including quality, warranty, PDI, warranty policy and resale value, to name a few. Methodology In nearly all cases, totals listed for charts in this section will not equal 100 percent. With so many listed RV manufacturer choices for dealer readers to choose from, RV PRO set 6.5 percent as the minimum threshold to be considered for inclusion in survey charts and graphs featured in this section. Dealer Quality Scores Compared to the 2020 survey, Forest River rose two places to take the top spot. As with 2020, Jayco and Grand Design made the Top 5 manufacturers on the list. Keystone and Newmar were new to the list this year. Which OEM has the best warranty policy? ** 17.3% Forest River Jayco Keystone RV Grand Design Newmar 14.2% 14.2% 12.4% 7.4% ** Top 5 Survey responses

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