September '21

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34 • RV PRO • September 2021 rv-pro.com T rying to define Industrial Finishes and Systems isn't an easy proposition. However, it's probably safe to say the company is not your average distributor. In the RV industry alone, its customers include everything from OEMs to component suppliers to dealerships that handle body repair – and that's just one of the company's four divisions. What sets Industrial Finishes apart is the breadth of its busi- ness support services, including inventory management, tech- nical resources, training and education, and a host of business intelligence to help a customer measure, track and analyze key performance indicators. A Fine Finish Industrial Finishes and Systems has its OEM customers covered – supplying not just paint and specialty coatings, but also providing training, logistics assistance and technical support. By K. Schipper RV O E F O C U S "We over-service our customers," says Craig Floyd, general manager for the company's Specialty Vehicle Markets/Automotive division. "They know we're not going to be a problem." Almost incidentally, the company also sells paint, adhesives and equipment. Expanding Vision Mike Duncan, Industrial Finishes' director of marketing, thinks founder Stuart Barr had little of this in mind when he and another man bought the business in 1958. "The guy who owned the company wanted to get out of the business, so Stuart and another gentleman who's no longer involved in the company bought it so they would continue to have jobs," he says. "It's become part of our corporate folklore that our original delivery driver still works here." At age 87, Barr still comes to work every day, although these days Glenn Duckworth serves as company president, overseeing a staff of about 380 employees. And, while Barr may not have had a grand vision for Industrial Finishes' future, he did instill a foundation of faith and ethics that continues today. For the first 30 years of its existence, Industrial Finishes' focus was on serving auto body shops. It entered the RV market in 1987 at the behest of Safari Motorcoach Corp., which at the time was based in nearby Harrisburg, Ore. Select members of Industrial Finishes and Systems' team are pictured in front of signage at the company's facility in Elkhart, Ind. In addition to Elkhart, Industrial Finishes has RV-specific facilities in in Eugene, Ore., and Belmont, Miss. PHOTOS COURTESY OF INDUSTRIAL FINISHES AND SYSTEMS PHOTO COURTESY ADOBE STOCK

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