October '21

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84 THE SHOP OCTOBER 2021 I ntegrity Customs of Tulsa, Okla- homa, and sister company National Auto Accessories in Oklahoma City sit about 100 miles apart on I-44, serving the restyling and customiza- tion needs of retail customers and car dealerships across the Sooner State. Founded by Joe Hair in 2005, the business has grown to encompass close to 15,000 square feet with nearly 25 employees at Integrity, and another 11,000 square feet and about a dozen employees at NAA. While the Oklahoma City location focuses about 85% of its work on local dealership clients, the Tulsa outlet is more evenly split between retail and wholesale accounts. Available products and services include truck accessories, off-road products, 12V electronics, wheels and tires, interior accessories, leather interiors, window tint, clear masks and more. General manager Kevin Gillis, a longtime restyling professional who came onboard in 2015, oversees sales and installation teams that have earned a reputation for quality and service. Gillis agreed to share some thoughts on the industry and what it takes to grow a thriving aftermarket business. Thanks Kevin. Let's start with how things have been going through the pandemic. When it all hit initially, we saw the biggest difference with our corpo- rate dealerships. They were the first ones to really put the brakes on when this all started. That was our first glimpse of, "Hello, wow, this is serious." So, we changed. We started taking better care of how we pick up our cars. I made my drivers wear masks long before they were mandated elsewhere. We've also offered our dealerships the ability to deliver the car to the customer, then allow us to go make contact with the customer, pick up the car, bring it in for service and take it back to them. Some- times customers feel a little safer with fewer people involved in the transaction. Many of the things we've done, and the processes we've implemented, have made us a better company. We're more aware of certain things than we were in the past, and I think a lot of it will probably stick around for good. Integrity Customs and National Auto Accessories serve the restyling and customization needs of retail and dealership clients across Oklahoma. RELATIONSHIPS & PROFESSIONALISM Unlocking the secrets to success at Oklahoma's Integrity Customs & National Auto Accessories. //////////////////////////////////// Interview by Patricia Kaowthumrong \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

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