January '23

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G R A P H I C S - P R O. C O M J A N U A R Y 2 0 2 3 • G R A P H I C S P R O 8 1 points early on in the year so we could work on fixing them right away. Such as training managers and giving them more time in the day to be effective at their positions. We created more training time for staff since not all learn at the same pace. Improving communication by using our software with notes, etc., and having staff improve communication with one another. Communication is always one of the top three issues, no matter what. Over the years, I have noticed that as we grow, we need to adapt our communica- tion to the changes in our company. By growing the way we have, it really allowed us to see where the growth is coming from and what lines of work and processes we need to invest in more. We ended up investing $60,000 into more equipment. We invested in our first DTF printer from Coldesi, a new laptop for it, four new MacBook Pros for our shipping/receiving team along with some of our customer service team, another air fusion heat press, and four new mug presses from Johnson Plastics Plus. We also have invested in our 2,200-square- foot building expansion that will allow us to move three processes into the new space to give our vinyl graphics, 2D/3D laser, sublimation for drinkware, and our new DTF machine more room. e massive growth we have had this year was painful at the beginning and extremely stressful at times, but it was necessary to expose what we needed to improve on as a company. Yes, it does help to control growth. I will never deny that, but I do not think we would have exposed some of our pain points fast enough and would have invested money into differ- ent equipment than what we really needed next. By us investing the funds the way we just did, it helped out almost every depart- ment in our company — which is very hard to do in most cases. Never be afraid of change because it is important to change as needed. Make sure that even if you spot a negative change that you help turn it back into a positive one! Keep making moves! GP We ended up investing $60,000 into more equipment.

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