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Restyling & Truck Accessories - March '15

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6 Restyling & tRuck AccessoRies | March 2015 restylingMag.coM T here's a sign posted on the inside walls of the Jackie Cooper Tint & Electronics store in Oklahoma City that reminds the staff of the "Five Key Behaviors" to cus- tomer service: 1) Welcome customers with a warm, friendly and genuine greeting. 2) Personalize the interaction by using the customer's name. 3) Give customers your undivided attention. Jackie Cooper , s Genuine Act The name says it all: Jackie Cooper Tint & Electronics believes in vintage business standards by treating customers right. But never accuse the business of fearing quick and dramatic change. Shop profile 4) Maintain a positive, "I can help you" attitude. 5) Walk customers to the door, thank them, and give a warm, friendly goodbye. If this sounds like something your mother would have told you growing up, then you are right. As a family-owned business for 47 years, Jackie Cooper Tint & Electronics has managed to convey that family atmosphere to its 34 employees, many of whom have been part of the company for decades. "We are blessed with the big benefit of a great group of employees and installers aver- aging 20-plus years with us," says Jill Splitt, who co-owns the tint, tire and electronics business with her brother Donnie Chaffin. "Our competitors don't have that. We pay our people well, they are very professional and take their job very seriously. All of our staff is interested in the tech- nolog y industry and take it upon themselves and ke ep up a ll the trends. They are con- By Keith Turner

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