Awards & Engraving

September '16

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R E A D M O R E @ A - E - M A G . C O M / S P O T L I G H T S Interested in learning more about the Spotlight program? Contact Matt Wieber at mwieber@nbm.com. ALL ABOUT THE CUSTOMER VISIONS/AWARDCRAFT OFFERS AFFORDABLE LUXURY FOCUSING ON CORE VALUES Visions/Awardcraft's Voyager (Item FS-494) epitomizes the perfect marriage of beauty and function. This magnificent crystal award's luxurious appeal created by cobalt blue highlights on a sleek geometric frame – together with its affordable price – makes it a truly desirable award for any occasion. The Voyager's attractive price point is further enhanced with Visions/Awardcraft's special promotion. "With this product, you get FREE gift packaging, FREE set ups, FREE copy changes and FREE personalization," says Mike McMillan, Vice President of Sales for Visions/Awardcraft. The packaging makes this award even more irresistible. The Voyager comes packaged in a sumptuous black velvet gift box for a stunning presentation. McMillan is also quick to say, "Don't forget it's a Rapid Ship item," referring to the company's exclusive program pledging a three day turnaround. The Voyager is just one of the many beautiful items Visions/Awardcraft offers with all of these attractive attributes. For over 20 years, the goal at Crystal D has been To Turn Emotions into Memories™. As the company continues to strive for that goal, customers continue to receive quality service. "Our goal is to make working with us simple, easy and fast," says Marketing Coordinator Jen Jezierski. The company specializes in imprinting crystal awards and gifts, which helps its customers in their businesses. "We view our customers as part of our sales force, so our focus is helping them make the sale the best we can," Jezierski adds. Crystal D's eclectic customer base plays into its growth. "We have experienced growth; because of that, (we've) implemented new and better processes and systems that allow us to keep up with our customers' needs," says Jezierski. Those needs continue to be the focus at Crystal D. When its mission statement is all about the customer, you know Engraving Concepts is reliable. "(We) strive to help make our customers successful by distributing the best available equipment and providing the most outstanding service possible," says Jeanette Brewer-Richardson, General Manager. The proof is in the business—their longest customer has been with them for 45 years. One longtime customer, Terri Hensley, Advance Awards & Gifts, shares her love for the company: "They are a rare breed— an entire company who cares about their customers." "In 2016, we're celebrating the fact that we've been selling Epilog Lasers for 25 years! We are (its) oldest and largest distributor and are looking forward to partnering with such an outstanding company for many more years," Brewer- Richardson adds. The lobby sign reads: "Partners in the Success of Your Business." The slogan sums up the way Engraving Systems Support does business according to David Baldwin, Vice President. "We are always evolving and always watching out for new technologies that we should offer our customers," he says. Perhaps the biggest testament to that slogan is the customers, both current and future. "Many prospects are surprised by the extent of equipment we have available for demonstration… and with our open, honest and straightforward approach to selling equipment," says Baldwin, adding that a lot of business comes from referrals. ESS makes it a point to be a part of its customers' success, evidenced by the company's goal to continue to provide the highest quality lasers, engravers, routers and printers. PARTNERING FOR CONTINUED SUCCESS

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