Awards & Engraving

August '17

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28 • A&E AUGUST 2017 That doesn't keep her from committing a lot of time to it, however, or loving it. "I like challenging jobs as I always learn some- thing new and it gives a satisfied feeling of success upon completion," she affirms. And like her father, she thoroughly enjoys the creativity and brainstorming that go into the trickier projects. RECIPE FOR SUCCESS Today, Ambees hums along at a successful pace, working off of its recipe for success: No set-up charge, no engraving text restrictions, send proofs for approval until the customer is satisfied, and no rush charges. "And the secret ingredient is our fast turnaround time; we are popular for same-day delivery," Zoeb says. Exceptional customer service is one thing that Zoeb believes has set Ambees apart from other businesses. The company relentlessly works with its customers to make sure the final project meets their expectations and more. One way they do that is through the approval process. "We are famous for engraving on projects whose cost could be $1,000 or more, (so) we prepare one sample of engraved text on a similar material and show it to our customer for approval and let them decide whether they want to proceed with the engraving on their final product or not," he says. The benefit this provides the customers keeps them coming back for more. Case in point are the many accounts the company has served throughout the years that it continues to serve today. Some of its oldest customers include Chicago public schools, Rush Medical University, and Loyola Medical University. Among those customers, Ambees has a few that stick out in memory. "The most memorable (project) we have done was for Mulhern School of Irish Dance," Zoeb recalls. "It was a huge order of 90 tro- phies of a silver wine cooler on wooden base. The engraving plates numbered about 300, or more. The thing that makes it memorable was the time (it took to complete)—about three to four days." And as the company continues to expand and grow, there are sure to be more memorable projects down the road.

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